I recently caught up with Alex Hoff, vice president of product management at Waterloo, Ont.-based Auvik Networks, to discuss the role of networking in managed service providers’ offerings. Auvik makes a network-centric RMM product, and believes there’s a strong business case for MSPs to brush up their networking practices.
You can see the video of our conversation here:
In the video, Hoff talks about research Auvik has done into how businesses perceive their knowledge and expertise around the network. You can view the results of its research here.
The bottom line: Many businesses lack the skill sets necessary to understand their network internally, and are looking for their technology solution provider to fill that gap with deeper, more complete insight and understanding of the network.