Articles by Robert Dutt

About Robert Dutt
Robert Dutt is the founder and head blogger at ChannelBuzz.ca. He has been covering the Canadian solution provider channel community for a variety of publications and Web sites since 1997.
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In The Channel

On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

May 8, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point
Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian enterprises and the partners who serve them.

Podcasts

The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap

May 8, 2026 Robert Dutt Comments Off on The Buzz: inforcer brings shadow AI monitoring to MSPs, SUSE launches sovereign partner specialization, and Cayosoft targets the Microsoft identity migration gap
Today on The Buzz: inforcer’s Copilot Manager gives MSPs a new lens on shadow AI, SUSE formalizes a sovereign cloud path for channel partners, and Cayosoft reframes Microsoft identity migration as a managed practice.

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

May 7, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match
Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

Podcasts

The Buzz: WatchGuard acquires Perimeters.io, Meter launches $100M partner fund, and ServiceNow and Tanium announce Autonomous IT solution

May 7, 2026 Robert Dutt Comments Off on The Buzz: WatchGuard acquires Perimeters.io, Meter launches $100M partner fund, and ServiceNow and Tanium announce Autonomous IT solution
Today’s channel news includes WatchGuard’s move into shadow AI, a $100M networking partner fund from Meter, and a new joint Autonomous IT platform from ServiceNow and Tanium out of Knowledge 2026.

In The Channel

Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era

May 6, 2026 Robert Dutt Comments Off on Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era
Fresh from a press session with Bill McDermott at Knowledge 2026 in Las Vegas, we unpack the strategic argument underneath the keynote headlines: why governance beats models, why the labor math makes AI inevitable, and why ServiceNow thinks it was built for exactly this moment.

In The Channel

Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack

May 6, 2026 Robert Dutt Comments Off on Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack
Third-party risk management is emerging as the next major service category for MSPs. The starting point, according to Cynomi Chief Evangelist Tim Coach, isn’t a vendor questionnaire. It’s a conversation about how your client actually makes money.

Podcasts

The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

May 6, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform
At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow’s argument that the agentic era is operational — and that governance is the new competitive moat.

In The Channel

Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs

May 5, 2026 Robert Dutt Comments Off on Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs
HP Canada’s Frances Edmonds has spent 30 years making the business case for sustainability. On this episode of In The Channel, she explains why Canadian MSPs and resellers are running out of time to treat it as optional.

Podcasts

The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality

May 5, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality
At ServiceNow Knowledge 2026 in Las Vegas, partner-sourced revenue doubled year-over-year in Q1 as the company rolls out new tools to move partners from time-and-materials billing to outcome-based delivery.

In The Channel

On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver

May 4, 2026 Robert Dutt Comments Off on On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver
What does a Viya migration actually look like from inside a major enterprise engagement? In the final episode of In The Channel’s SAS Innovate 2026 series, Robert Dutt sits down with Nat D’Ercole of Deloitte Canada to talk data governance maturity, the reality of untangling decades of SAS implementation, OSFI E-21 as a catalyst, and why the organizations most ready for AI are the ones that solved their data governance problem years ago.