While Tigerpaw announced its new software release at its user conference, it also previewed what is coming beyond that, solicited feedback about future changes, and emphasized that their partners need to change to stay competitive in a changing industry.
ESET has been building out its presence in the MSP space over the last several years, including an integration with Tigerpaw a year ago. Many Tigerpaw users were not aware of this however, until talking with ESET at last week’s Tigerpaw event.
LiveDash is looking to build a channel of MSPs to take their tool for making dense and interactive dashboards to market. They are starting with Tigerpaw, as they are a Tigerpaw user, but plan to broaden this out in time.
Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.
The RapidFire agentless tool is designed to help Datto resellers prospect, by providing a detailed assessment of a prospect’s environment, and recommending the appropriate Datto solutions. Datto will give it away free to their channel.
Too many of Tigerpaw’s partners are not using Tigerpaw’s available tools, to improve customer service. As a result, Tigerpaw has intensified both its own education efforts and its encouragement of partners to switch to their Tigerpaw One complete suite of business automation tools.