Aimed at better positioning both companies to help MSPs embrace operational best practices, the move brings a leader in managed services software and a leader in managed services peer groups together under one roof.
LabTech’s founder has an ambitious agenda, which involves improving the synergy of eFolder’s products, having a more systematic strategy around RMM and PSA integrations, and making eFolder the acknowledged technology leader in their space.
ConnectWise CEO Arnie Bellini says that while technology solution providers are beset by new challenges, the dynamics of the mature and nature of IT innovation continue to create ways for companies to reinvent themselves.
The enhanced integration introduces self healing tickets, and also makes Storage Guardian the first ConnectWise ecosystem partner that can be accessed directly from ConnectWise software, which in turn makes things easier for MSPs.
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.