Atera reworked their own platform to a microservices architecture to take advantage of the new platform, which also greatly improves their ability to work with Big Data.
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.
Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.
Joint RMM/PSA vendor Atera, which has seen a strong first year in North America, looks to boost momentum with two new partnerships.
Atera’s technology, which facilitates jointly developed RMM and PSA solutions, is designed for the Internet of Things environment, and collects massive amount of sensor data, which it is using in a free BI offering, not just for its own MSP partners, but anyone who wants to use it.
The new functionality enhances a platform for MSPs based on extreme simplicity and a lower price point. Atera is making a push into North America this year, in particular among solution providers who have been turned off by the complexity of getting an MSP business up and running.
