Tag Archive for Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

Barracuda acquires Managed Workplace from Avast and will resell Avast Antivirus

Barracuda and Avast announce a new partnership which adds the ability to resell Avast’s anti-virus solution to Barracuda’s own portfolio. Barracuda will actually acquire the Managed Workplace RMM business, which should be a better fit with their MSP business than it was at Avast. Barracuda also stated its commitment to retain the Managed Workplace presence in Ottawa, where it originally began as Level Platforms.

Twin themes of empowerment and security guide ConnectWise messaging to MSPs

ConnectWise stressed two main themes at their IT Nation Event in Orlando – the need to further empower MSPs, and the need for MSPs to develop their security capabilities. Those two themes were closely intertwined, as ConnectWise is rolling out multiple tools and programs to enhance both, with more to come.

Cohesity adds service provider component to expanded partner program with significantly more resources

Cohesity has doubled the amount of dollars allocated to their partner program, with new perks like rebates for sales to very large customers and formalized and expanded MDF. They have also established a model for service providers within the program, which provides mechanisms like consumption-based pricing suited to this business model.

Vancouver AWS Premier Consulting Partner TriNimbus sold to Onica in move to create AWS goliath

While TriNimbus disappears as a separate entity, it retains legal ownership of the relationship with Canadian clients for privacy law compliance, and Canadian customers will also have access to new offerings, such as around IoT, where TriNimbus was more limited before.

Coaxing telecom resellers to move beyond hardware still mission – and challenge – for ADTRAN

The nature of the MSP business means ADTRAN has had more success there with their ProCloud Subscription Services, and the company is aggressively recruiting there for new partners. ADTRAN is also about to introduce a new service, which they say even most MSPs are not yet selling.