The enhanced integration introduces self healing tickets, and also makes Storage Guardian the first ConnectWise ecosystem partner that can be accessed directly from ConnectWise software, which in turn makes things easier for MSPs.
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.
Igloo, which makes a cloud-based SaaS solution that includes Intranets within a broad array of collaboration and other business apps, presently has no partners in North America. Now, however, having piloted a partner program in other geos last year, they are looking to change that.
ESET has been building out its presence in the MSP space over the last several years, including an integration with Tigerpaw a year ago. Many Tigerpaw users were not aware of this however, until talking with ESET at last week’s Tigerpaw event.
The RapidFire agentless tool is designed to help Datto resellers prospect, by providing a detailed assessment of a prospect’s environment, and recommending the appropriate Datto solutions. Datto will give it away free to their channel.
At this stage, the new Dell EMC program is still in the formative stages, but the company indicated the general principles. Details will be coming in December, with the launch to take place in February.